The built in reports on the Executive Flashboard are not subject to customization, which is a problem for some of the reporting that our managers would like to see at a glance. This is not often however and obviously depends on the user's machine.


To create a field and add it to the form: To add, modify, or delete the sections of the form, see. Drag the field that you want to add onto the form. Performance (Speed and application versatility). OVERALL IMPRESSION. BMC Footprints 11.6 - An Excellent Product with incredible support. There are a lot of limitations within the software that do not allow us to do things we need to do. Manage this listing, Filter 47 vetted BMC FootPrints reviews and ratings. Three forms are provided for every item except Asset items: Agent Mobile, Agent Web, and Customer Web.

Three forms are provided for every item except Asset items: Agent Mobile, Agent Web, and Customer Web.

Footprints does approvals and mobile approvals very well through email. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve. NOT FOR THE ADVANCED and automation!!! Version 11.6 PDFs. FootPrints allows our end-users to submit trouble tickets for issues for their computers, phones, prints, or network issues. Modify the settings in the left pane; for example, change the. Companies can't remove reviews or game the system. COST EFFICENCY. The user interface isn't great. BMC FootPrints has worked tremendous ways that our previous ticketing system has not. In this topic Was this page helpful? The Agent Mobile form allows very limited modification. Sr. Our helpdesk uses it for tracking trouble tickets from our stores and field users, our project management dept uses it for tracking IT projects, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. Smaller in this case, being 50-75 internal users and 12,000 active customers.

It has a lot of functionality, like you can create agents and groups. The Publication Succeeded message appears, showing the number of errors and warnings. FootPrints.

BMC Footprints often uses java pop-ups that can cause issues for people working on older machines in that the computer will slow or the page will crash. This is especially important when the selected field is required as not being able to update the field may prevent users from saving the records that use the form. endstream endobj startxref

It helped us maintain Sox and PCI compliance, as well as to grow a large history of all problems and changes in our company. This Task has been designed for use by all roles. As an enterprise we also use it as a ticketing system for our customers' trouble tickets. In the appropriate section, click the name of the container or click Manage to open the container Administration page. It addresses workflows, tracking of inventory, help desk tickets and patching. BMC FootPrints is set up by what is called 'workspaces'. Larger companies might find some of the more expensive ITSM products more useful, as they do offer more features, but I really think anybody could get by using FootPrints just as well for cheaper. Up front support and professional services are a must however.

Tracking changes to an item. It provides a simple to implement customer portal. BMC FootPrints Service Core 12.1 Administering. 1436 0 obj <>/Filter/FlateDecode/ID[<158C95221E64C245ADED0AFE60F2849B><8DF40E07E4C0F94E96124239E63519E2>]/Index[1420 85]/Info 1419 0 R/Length 83/Prev 280607/Root 1421 0 R/Size 1505/Type/XRef/W[1 2 1]>>stream Easily Integrated- Footprints is very easily integrated into your existing architecture. RECOMMENDATION.

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Footprints serves as a great ticketing system. When you drop the field onto the form, the left pane refreshes to show the field properties. It can be utilized to do a huge array of business functions. Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. We've been doing this for more than 10 years on different versions of FootPrints. Otherwise it is too large and complex and your support staff will never feel comfortable working with it unless it is their primary tool. Views - there is a view for almost any agent preference, including across work spaces.
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